Privacy Policy

Accru Felsers is committed to treating the personal information we collect in accordance with the Australian Privacy Principles in the Privacy Act 1988. This Privacy Policy sets out how Accru Felsers handles personal information.

If you have questions or comments about our administration of your personal information or compliance with our policies, please contact our National Chairman.

Accru Felsers collects personal information about our clients, individuals associated with our clients and our business contacts, primarily to provide professional services and to effectively manage our business relationships. The types of personal information we collect depends on the service we are required to provide and can include:

Generally we collect your personal information from you directly (for example, when we deal with you in person or over the phone, when you send us correspondence (including via email), when you complete a questionnaire, form or survey, or when you subscribe to our publications).

We may also collect personal information about you from your use of our websites and information you provide to us through contact mailboxes or through the registration process on our websites.

Sometimes it may be necessary for us to collect your personal information from a third party. For example, we may collect your personal information from your employer where they are our client, from your personal representative, another Accru Felsers member firm or a publicly available record.

If you or other third parties provide us with personal data, whether in the form of an email, business card or verbally during a meeting, contact details list or otherwise, we have accepted this information on condition that the provider has all rights required to transfer this personal data to us and that you have granted us permission to collect, store and use such information with no limitations.

We may also collect personal information about you when we receive completed contact or registration forms submitted through our website:  https://www.accrufelsers.com/

We may receive unsolicited personal information about you. We destroy or de-identify all unsolicited personal information we receive, unless it is relevant to our purposes for collecting personal information. We may retain additional information we receive about you if it is combined with other information we are required or entitled to collect. If we do this, we will retain the information in the same way we hold your other personal information.

You should only provide us with someone else’s personal information, if you have that person’s authority or consent to provide us with their personal information. In providing us with someone else’s personal information, you warrant to us that you have authority and their consent to do so and that they have granted us permission to collect, store and use their personal information. You should also take reasonable steps to inform them of the matters set out in this Privacy Policy or any Privacy Collection Statement we give you.

Accru Felsers holds personal information in hard copy and electronic formats. We take security measures to protect the personal information we hold including physical (for example, security passes to enter our offices and storage of files in lockable cabinets) and technology (for example, restriction of access, firewalls, the use of encryption, passwords and digital certificates) security measures.

The personal information Accru may collect and hold includes (but is not limited to) personal information about:

Accru Felsers collects, holds and uses personal information for a number of purposes including:

The types of third parties to whom we may disclose your personal information include:

We do not disclose personal information to third parties for the purpose of allowing them to send marketing material to you, unless it is with your express and fully informed consent. However, we may share non personal, de-identified or aggregated information to them for research or promotional purposes.

We may on occasion disclose information about you to entities that are not part of Accru Felsers for market research purposes only. We will require these entities to agree to strict conditions governing how this information will be used. The information collected will be used solely for research purposes to investigate the needs and opinions of individuals or companies in relation to accounting services.

Accru Felsers is a member firm of MGI Worldwide which has over 150 independent member firms globally. Depending on the nature of the engagement or purpose of collection, we may disclose your personal information to other MGI member firms or entities overseas in accordance with the Privacy Act.

We may also store, process or back-up your personal information on servers that are located overseas (including through third party service providers). In some circumstances, Accru Felsers also uses third party service providers located overseas to carry out its functions and provide services. By submitting your personal data to us, you acknowledge and agree with your data being processed on Accru Felsers’s behalf by its suppliers, even in countries where the level of data protection may not be commensurate with the standard suggested by the Australian Privacy Principles.

Accru Felsers may also use your personal information for the purpose of marketing its services.

If you do not want to receive marketing material from us, you can contact us as detailed below:

emailing – sreddy@accrusyd.com.au

For hard copy communications, you can email or call your local Accru Felsers office via the contact details listed in the hard copy communication received.

Accru Felsers may use suppliers to collect data on its behalf. In such case, it is Accru Felsers’s practice to require that these suppliers handle the personal data they collect in a manner consistent with Accru Felsers’s policies and in accordance with the Privacy Act.

We are committed to ensuring that the personal information we collect, use and disclose is relevant, accurate, complete and up-to-date.

We encourage you to contact us to update any personal information we hold about you. If we correct information that has previously been disclosed to another entity, upon your request, we will also notify the other entity within a reasonable period of the correction.

Subject to the exceptions set out in the Privacy Act, you may gain access to the personal information that we hold about you by contacting Accru’s Privacy Officer, via the details provided below. If we refuse to provide the information, we will provide reasons for the refusal.

Accru does not allow clients to deal with Accru on an anonymous basis. If you choose not to provide personal information when requested, we may not be able to provide you with our services or otherwise comply with our legal obligations.

If you have any questions about this Privacy Policy, or wish to make a complaint about how we have handled your personal information, you can lodge a complaint with our Privacy Officer, Steven Reddy by: 

If you are not satisfied with our response to your complaint, you can also refer your complaint to the Office of the Australian Information Commissioner by:

We ensure that all contractual arrangements with third parties adequately address privacy issues, and we make third parties aware of this Privacy Policy.

Third parties will be required to implement policies in relation to the management of your personal information in accordance with the Privacy Act. These policies include:

We may update our Privacy Policy from time to time. Any update will be published on the website and will apply from that date.